Help Center

  • How do I place an order?

    To place your order, choose the product that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you fill in your personal information and pay for the order. Make sure to complete all steps in the payment procedure when paying so that we are able to capture the amount and ship your order.

  • When do I enter my discount code?

    Your discount code can be added at checkout. The discount will immediately be discounted from the total sum while applying the coupon. Please note that you can only use one discount code per order.

  • Was my order successful?

    You should receive an email confirmation within 10 minutes of placing the order. There may be an issue with the order if you don't receive an email confirmation. Please contact us immediately via our "Live Support" or email us at

  • How can I pay for my order?

    We currently accept all major cards, PayPal and Apple Pay.

  • Does free shipping come with tracking?

    All shipping will come with tracking number.

  • How do I make a return?

    As a customer, you have the right to return and receive a full refund or exchange of any purchased products within 15 days of receiving your order. Please visit the Returns Policy to learn more about the return process.

  • Have you received my return?

    You will receive an email confirming the registration of your return from our return department and your refund will reach you within 3-5 business days after that. If you haven’t received an email within two weeks from the date that you returned your package, please contact our customer service team with your order and tracking number.

  • I received the wrong order - what now?

    This rarely happens, but we will take full responsibility when it does. We will ship you the correct item at no additional cost and you can keep the wrong product as compensation.

  • How does your lifetime guarantee work?

    Over the years we have worked hard to create the highest quality of handmade jewelry for our customers. Our quality is among the very highest in the industry and we are now able to offer LIFETIME GUARANTEE on all items purchased on our online store. Please note that we do not offer lifetime guarantee on any items purchased outside of our own website or flagship store. The guarantee covers the following:

    • Broken string or elastic
    • Cracked beads
    • Damaged lock or closure

    Please note that the guarantee does not cover plating issues, or discoloration of beads.

  • Have additional questions?

    Please contact us via our "Live Support" or email us at if you have any additional questions.


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